Didn't even have to ask

Have you ever watched a medical show in which the surgeon holds out his hand and the assistant places the correct instrument in the surgeon's hand without the surgeon specifying which instrument was needed?

Have you ever been a regular patron of a restaurant, where the wait staff knew exactly what your order would be even before you placed it?

If you really want to be successful in client relationships, you should work on providing your clients what they want - when they want it.

Ivana Taylor explains how to achieve this level of service in an article entitled Use Better Delivery To Enhance Your Image Problem