With your clients: There's a time to talk and a time to be silent

When do your clients want to hear from you?

When do they really wish you would SHUT up, already?

When do they feel neglected?

When do they feel inundated by too many messages?

When do they really wish you would use a different method of communication?

If you can answer all these without guessing or "making it up" out of thin air, then you don't need to read today's recommendation.

Deborah Garry wrote: "Communication is key with your customers."